Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at online@almaamoun.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at online@almaamoun.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at online@almaamoun.com.
Exchange and Return Policy :
The product may be returned or exchanged within 7 days from the date of receipt, provided that it has not been used at all and is in its original condition, including original packaging and accessories.
Products may be returned or exchanged if they do not match the specifications stated on the website, or if the product is damaged or has manufacturing defects.
Products cannot be returned if defects are caused by misuse.
Products that are custom-made based on the customer’s request cannot be returned.
Refund Policy
The product value will be refunded to the customer after the technical inspection of the returned product.
The original invoice must be provided to confirm the place and date of purchase.
Refunds are processed using the same payment method:
Cash refund for cash payments
Bank transfer for Visa payments
For cash purchases, the refund will be issued within 7 business days from the date the technical report is issued.
For Visa purchases, the refund will be issued within 14 business days from the date the technical report is issued.
Important Notes:
Business days are from Saturday to Thursday, excluding weekly days off and official public holidays.
Please contact Customer Service to follow up on the exchange or return process (terms and conditions apply) at 15794 or via WhatsApp at +201069136006
For mattresses:
we returns if they are in standard sizes as follows:
100*190/100*195/100*200
120*190/120*195/120*200
150*195/150*200
160*195/160*200
170*195/170*200
180*195/180*200
Other sizes are considered None standard, are custom-made, and cannot be returned.
As for bedding, duvet covers and sets are custom-made for you, and special sizes are considered special orders and cannot be returned or exchanged.